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            vip5519cc
            CLOOPEN INTELLIGENT CLOUD
            CUSTOMER SERVICE SYSTEM
            The best choice for enterprises
            Quickly building the “voice calling+all-channel+all-media”communication platform for enterprises;
            quickly connecting to your clients, and perfectly improving users’ communication experience.
            KEY FEATURES
            • Intelligent Phone Voice/
            • All-channel Customer Service/
            • Integration of CRM and Work Orders/
            • All-embracing Monitoring
            PRODUCT ADVANTAGES
            • Customer Service of Various
              Types and Methods
              A customer service center providing compre-
              hensive service of various types (e.g. phone,
              online and social media software) and various
              methods (e.g. voice, video and IM).
            • Perfect Integration of Robotic
              and Human Customer Service
              By building massive vocabulary, intelligent
              robotic service can accurately identify the
              issues that users meet, quickly and precise-
              ly respond, and reduce the cost of human
              customer service.
            • Customer Service App Connecting
              to Clients Anytime Anywhere
              Cloopen customer service center allows free
              switch between computers and smartphones,
              and data on multiple platforms are synchro-
              nized in real time.
            • Seamless Integration Calling centers of new types increasingly inte-
              grate all kinds of applications involved in the
              operation and management of enterprises,
              and it has been a trend to seamlessly integrate
              with the business system.
            • Flexible Expansion/Being
              Distributed
              Personalized customer service centers are
              customized and tailored as needed wherev-
              er customer service agents are.
            CUSTOMER CASE
            • Sposter
              Sposter is a 24-hour express delivery collection
              service with the biggest market share within China.
              Its operations cover the whole country.
              The problem that how to deal with customer
              feedback efficiently and promptly had lways trou-
              bled the company. After introducing Cloopen’s
              cloud customer service system,
              Sposter’s efficiency in dealing with
              customer problems achieved a
              substantial increase.
            • Wecash
              Wecash is a renowned Internet-based credit evalu-
              ation platform across the Asia-Pacific region. Due
              to its official account followed by 45 million
              WeChat followers and a variety of WeChat users
              consulting every day, Wecash uses the Cloopen
              Cloud Customer Service System whose multi-chan-
              nel capability supports consulting via not only
              WeChat but also phone, Weibo, app, email, SMS
              and H5, thus greatly enhancing the satisfaction of
              Wecash users.
            • Lagou
              Lagou is an Internet-based recruiting platform
              providing service for outstanding job seekers and
              enterprises. It currently provides service for more
              than 140 thousand enterprise users and 11.17
              million individual users. The product feature that
              Cloopen Cloud Customer Service System is
              cloud-based allows Lagou to reduce its operational
              cost during the early operation period and to
              quickly normalize its business.